Danielle (no last name given) of Portland, Oregon, revealed to the KRIO CBS 7 News that someone hacked into her Amazon Echo Dot.
'We unplugged all of them and he proceeded to tell us that he had received audio files of recordings from inside our house, ' Danielle said.
The family members - who do not wish to be identified - said that their Echo smart speaker sent the recorded audio to the smartphone of a random person in Seattle who isn't even in the family's contact list.
"I felt invaded", a family member called Danielle said.
There's been deep concern that AI voice assistants might be always listening, and for one OR family, their Amazon Echo reportedly did just that.
At which point, Alexa said out loud 'To whom?' At which point, the background conversation was interpreted as a name in the customers contact list. "At which point, Alexa said out loud 'To whom?'" according to the statement. After a while, Amazon responded to the complaint and acknowledged that there was a glitch with the particular Echo Dot speaker and that Alexa misunderstood the conversation as a command. Initially, the problem spawned thoughts of someone hacking into her system, with the employee suggesting she unplug her device before digging deeper.
Amazon Echo could be recording your conversations secretly
The woman is reportedly now seeking a full refund from the company for her smart speaker devices.
Is Alexa listening all the time?Amazon has explained why the conversation was picked up by the voice-controlled Echo speaker and send it to the husband's employee 176 miles away.
After unplugging the devices, which were throughout every room in her home and created to control lights and heating, Danielle called the company to find out what happened.
Danielle said she listened to the conversation when it was sent back to her.
"He told us that the device just guessed what we were saying", she said. While the woman says that Amazon apologized profusely for the error, she also claims that the company had yet to offer an explanation for the privacy breach. Amazon blamed the "extremely rare" incident on an unlikely sequence of events.
Amazon confirmed the woman's conversation had been inadvertently recorded and sent, blaming an "unlikely" string of events for the error.
The company has since asked Danielle if she and her husband wanted to disable the Alexa communication by putting it into a "de-provisioned" mode.