"We're politely allowing the protesters to speak and then [the baristas] will return to serving the community", Camille Hymes, the company's regional vice president told a reporter from the Philadelphia Inquirer.
Philadelphia Police Commissioner Richard Ross said that the men were arrested for trespassing after they refused to leave despite being "asked politely" to leave by an employee. "All the other white ppl (people) are wondering why it's never happened to up when we do the same thing".
The prosecutor's office in Philadelphia also reviewed the case and declined to charge the men because of "a lack of evidence that a crime was committed", Benjamin Waxman, a spokesman for the office, said.
"Starbucks stands firmly against discrimination or racial profiling", he said.
Johnson said staff would get more training on "unconscious bias".
Much like the Starbucks in Philadelphia, the Starbucks in downtown Erie has a key to the restrooms just for its customers, to try to keep it from becoming a public restroom.
The city's mayor said an apology was insufficient and said he would refer the issue to Philadelphia's Commission on Human Relations to examine Starbucks' policies and employee training.
Ross said he doesn't patronize Starbucks but recalled an incident a couple years ago when a uniformed sergeant walked into a Starbucks, asked to use the bathroom and was denied. "Why would they be asked to leave?"
She said employees are told to keep the policy the same for everyone that comes through the store which, "We do really well in this store".
Police released the men, who were not charged.
"The circumstances surrounding the incident and the outcome in our store on Thursday were reprehensible. they were wrong", Johnson told ABC's Good Morning America yesterday, amid protests and calls for a boycott on social media.
Their attorney, Cohen, says the two men are willing to meet with him.
Starbucks has since apologized for the arrests, and the two men have been released. According to CNN, a Starbucks representative has since confirmed that the men have agreed to meet with Johnson, although the timing for when the discussion will happen has yet to be revealed.